For help and if you have an emergency find a lab tech in HH1.
Call them on the phone. DO NOT attempt to repair a machine on your own.
### Filament for printing
You can get it for free from HH1. If you want to use your own material, it must be signed off on first by the lab techs.
### For longer jobs
For overnight and longer than 3 hours prints - special arrangements need be made with the TechTeam
See the Ultimaker Guide next to the printer for step by step guidance on each part of your process. DO NOT level the bed yourself. Ask for help.
This guide can also be found online here: <https://ultimaker.com/en/resources/157-unboxing>
## Basic Printing check list:
### When you have a model
* Have you checked to see if your model is error free?
### Slicing in Cura
* Start off by using the auto settings.
For more info on how to tweak Cura see here: <https://ultimaker.com/en/resources/21932-mastering-cura>
### Before you press print
* Is the platform clean?
* Is the platform level? If not, get help for leveling it from HH1.
* Do you have enough filament?
* Is the type of filament on the printer?
* Do you have enough time to complete the print?
### After you press print
* Watch your print for at least 10 minutes to make sure it's working and the print is sticking to the bed correctly.
### When the print is done:
* Wait 10-15 minutes after the print is complete and the model is properly cooled down. DO NOT yank your print off the bed. You can damage it. It should lift off seamlessly when you remove it with no effort at all.
### Is your print failing?
It could be your model. See the troubleshooting guide. That said, DO NOT try and "fix" the printer on your own. If any solution suggests adjusting the machine, get help at HH1. Remember, everyone needs these machines in good working state. <https://ultimaker.com/en/resources/troubleshooting/3d-prints>
## What software can I use to make models in?
The most popular options are by far Blender, 123D and Fusion 360.