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Call them on the phone. DO NOT attempt to repair a machine on your own. If it is outside business, hours email them with photos at facilities@doc.gold.ac.uk. Also, place a note on the broken machine so no one else uses it.
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## Step-by-step refresher:
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1. export your model as an ".stl" file from your CAD package
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2. load the ".stl" file into [Cura](https://ultimaker.com/en/products/cura-software) software
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1. export your model as an ".stl" file from your CAD package
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2. load the ".stl" file into [Cura](https://ultimaker.com/en/products/cura-software) software
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* tune your settings
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* check your model in layer view and make sure your output is in line with your expectations (supports are where you want them to be, wall thickness and infill are appropriate, brim/raft is positioned correctly, etc.)
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