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### Help!
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For help and if you have an emergency find a lab tech in HH1.
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Call them on the phone. DO NOT attempt to repair a machine on your own.
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Call them on the phone. DO NOT attempt to repair a machine on your own. If it is outside business, hours email them with photos at facilities@doc.gold.ac.uk. Also, place a note on the broken machine so no one else uses it.
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### Filament for printing
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You can get it for free from HH1. If you want to use your own material, it must be signed off on first by the lab techs.
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### Is your print failing?
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It could be your model. See the troubleshooting guide. That said, DO NOT try and "fix" the printer on your own. If any solution suggests adjusting the machine, get help at HH1. Remember, everyone needs these machines in good working state. <https://ultimaker.com/en/resources/troubleshooting/3d-prints>
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Also, a word on supports here <https://www.3dhubs.com/talk/thread/best-printing-practices-ultimaker>
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## What software can I use to make models in?
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The most popular options are by far Blender, 123D and Fusion 360.
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